Softphone is an application that allows the University of Maryland faculty and staff to make and receive calls. This article describes many of the settings that can be configured for the softphone desktop client only. If you need help setting up emergency calling with softphone, read Installing MyE911.
Softphone Service must be configured for you by the Division of Information Technology; otherwise your assigned telephone extension will not work with the softphone client.
Softphone is an application for Windows and Mac that allows you to make and receive calls remotely as if you are on campus. Softphone functions as a virtual phone whether you are connected to the public Internet or to the University of Maryland through a virtual private network (VPN).
After installing and launching the softphone client, you will be prompted to log in. The initial prompts vary based on your operating system and computer domain. Use your full Directory ID if asked (DirID@umd.edu) and your passphrase. You maybe prompted for multi-factor authentication.
The user interface of the softphone desktop client has the following elements.
To open your audio settings, click the in the upper right corner to open the menu, then select Audio from the bar on the left. Here, you can choose which speaker and microphone you wish to use for calls.
To set preferred audio devices, scroll to the bottom of your audio settings and select . Select your preferred devices in the Speaker and Microphone sections, then use the to make it the preferred device. Click Apply when finished.
NOTE: If you do not set preferred audio devices, softphone may default to other options when devices are disconnected or when you reboot your computer.
To integrate the softphone Calendar with your UMD Google Calendar:
To change whether or not calls start with video:
To change other call preferences, click the in the lower right corner of the softphone client home screen. The following settings should appear: