Softphone Desktop Settings

Table of contents

Softphone is an application that allows the University of Maryland faculty and staff to make and receive calls. This article describes many of the settings that can be configured for the softphone desktop client only. If you need help setting up emergency calling with softphone, read Installing MyE911.

Request softphone service

Softphone Service must be configured for you by the Division of Information Technology; otherwise your assigned telephone extension will not work with the softphone client.

  1. Please request your softphone service using this link.
  2. Choose VOIP services on left.
  3. Choose Softphone Service
    • You must be Department Representative or Business Manager to see the request.


Softphone overview

Introduction to softphone

Softphone is an application for Windows and Mac that allows you to make and receive calls remotely as if you are on campus. Softphone functions as a virtual phone whether you are connected to the public Internet or to the University of Maryland through a virtual private network (VPN).

Logging in 

After installing and launching the softphone client, you will be prompted to log in. The initial prompts vary based on your operating system and computer domain. Use your full Directory ID if asked ( and your passphrase. You maybe prompted for multi-factor authentication.

Softphone interface

The user interface of the softphone desktop client has the following elements.

Cisco Jabber client with icon descriptions.


Softphone settings


To open your audio settings, click the gear icon in the upper right corner to open the menu, then select Audio from the bar on the left. Here, you can choose which speaker and microphone you wish to use for calls.

Cisco Jabber audio settings.

To set preferred audio devices, scroll to the bottom of your audio settings and select Advanced > >. Select your preferred devices in the Speaker and Microphone sections, then use the up arrrow to make it the preferred device. Click Apply when finished.
NOTE: If you do not set preferred audio devices, softphone may default to other options when devices are disconnected or when you reboot your computer.

Cisco Jabber advanced audio settings.


To integrate the softphone Calendar with your UMD Google Calendar:

  1. Click the gear icon in the upper right corner of the softphone home screen to open the Settings Menu.
  2. Select Calendar from the menu bar on the left.
  3. Select Google Calendar from the list of options under Calendar Integration.
    Jabber calendar integration settings. 


To change whether or not calls start with video:

  1. Click the gear icon in the upper right corner of the softphone home screen to open the Settings Menu.
  2. Select Calls from the menu bar on the left.
  3. Select Never start calls with video from the list of options.
    Jabber call settings.

To change other call preferences, click the Call Preferences icon in the lower right corner of the softphone client home screen. The following settings should appear:
Device for calls, Forward Calls, Single Number Reach, and additional preferences.